Verification methods
Identification verification can occur either through NFC scanning or through review by a compliance agent. fidentity offers three verification methods, which can be configured accordingly.
NFC-only verification
In the NFC-only process, QES verification is achieved by scanning the NFC chip. In this process, only the passport is available during document selection. This method can be executed at all hours, as it is not reliant on agent reviews.
Hybrid verification
For hybrid verification, QES can be conducted for passports via NFC and for IDs through an agent review. Both documents, passport and ID card, are selectable during document selection. This method is operational 24/7 for passports and during review hours for IDs. fidentity automatically displays the available documents to the user based on the time of day.
During the agent review, a waiting period of up to three minutes is allocated. During this time, the user can either remain on a static screen or be redirected to a predefined URL. Learn more about system URLs.
Review only verification
In the review only verification process, both passports and IDs are reviewed by an agent. Both documents are available during document selection. While the documents are continuously displayed in the document selection step, the review process operates only within specific hours. Hence, it's important to ensure that users are redirected outside the operation hours. Learn more about system URLs.
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