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Change Management

When new features or requests for our system arise, please contact your fidentity representative to initiate the change management process.

Process Steps

  1. Requirement capture: Define the requirements for the solution. A comprehensive change request is created.

  2. Evaluation of change request: The development team evaluates the proposed change in terms of feasibility, scope, its impact on existing features, prioritization, and other relevant factors.

  3. Assessment: We will get back to you with the evaluation, questions, and possibly an estimation of effort for the change requests.

  4. Development and testing: Upon clear agreement and acceptance of the change request, the development team is tasked with making the necessary changes and testing them.

  5. Approval and implementation: The changes are released within a defined timeline and implemented in the staging environment.

  6. User acceptance testing: User testing takes place. For more extensive changes, further iterations from step four may be repeated.

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