Change Management
When new features or requests for our system arise, please contact your fidentity representative to initiate the change management process.
Process Steps
Requirement capture: Define the requirements for the solution. A comprehensive change request is created.
Evaluation of change request: The development team evaluates the proposed change in terms of feasibility, scope, its impact on existing features, prioritization, and other relevant factors.
Assessment: We will get back to you with the evaluation, questions, and possibly an estimation of effort for the change requests.
Development and testing: Upon clear agreement and acceptance of the change request, the development team is tasked with making the necessary changes and testing them.
Approval and implementation: The changes are released within a defined timeline and implemented in the staging environment.
User acceptance testing: User testing takes place. For more extensive changes, further iterations from step four may be repeated.
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