Incident management
Health endpoint
https://demo.stage.fidentity.ch/api/v1/health (yourUrl/api/v1/health).
Status query
To identify potential incidents, the tenant status can be queried. If the result is an empty array, the system is operating normally. Otherwise, an entry will indicate the severity of the issue. Requests:
Stage: https://status.stage.fidentity.ch/api/v1/status?severity=low,medium,high,blocker&tenant=yourTenant
Productive: https://status.fidentity.ch/api/v1/status?severity=low,medium,high,blocker&tenant=yourTenant
Example result without incidents
[]Example result with an incident
[ { "id": "feaf51fd-77cb-43a2-8888-1c67143934e7", "from": "2024-02-01T16:30:36.315Z", "to": null, "customerInfo": { "de": "", "fr": "", "it": "", "en": "", "pt": "" }, "title": { "de": "Test incident", "fr": "", "it": "", "en": "", "pt": "" }, "tenant": "6838cc06cc0f66fd883b689489f306cc0ff59a052743eb0e81e6ac58465dd8e7", "tags": [], "severity": "blocker", "status": "pending" } ]Client and end user messages
During incidents, fidentity triggers messages to notify both customers and end users.
Client message
Clients receive incident updates directly on the fidentity dashboard.
End user message
End users receive relevant updates tailored to the incident's impact— low, high, or blocker. For low-level incidents, messages serve as information and can be closed. High-level incidents are accompanied by a toast message guiding the user through the process. In the case of blocker incidents, a window appears, allowing the user to terminate the process.
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